Refund policy

 

We take extreme pride and care when creating your items for you.

We are not required to provide a refund or replacement if you change your mind and we do not accept returns on custom and personalised products, except in the case of an error. In that case, we will work with you as quickly as possible to rectify. Please notify us via phone or email.

We pack our items as well as we can, but we do rely on couriers being careful with our packages. If your item is broken in transit, please take a photo of the damage and contact us immediately.

You aren’t able to cancel your order if it’s already been processed with our product distributors. You can however return the items for a full refund once you receive your order. If by chance your order hasn’t been processed and we are able to cancel your order please be aware you will be charged a 10% cancellation fee of your total order value to cover any merchant costs involved with receiving, cancelling or refunding your order.

Should you meet the requirements, we have a strict 14 day returns policy from the date you’ve received your parcel – outside of this we will be unable to offer a refund or exchange.

My Little Makers may exchange, offer a store credit or refund at their own discretion.

If you have any concerns please get in touch with us by emailing hello@mylittlemakers.com.au